Last Updated: 25 August 2026

At JOUJULE, we want you to be completely happy with your purchase. If you are not satisfied with your order, you may request a return within 7 days from the date of delivery, subject to the conditions mentioned below.

1. Return Window

You may request a return within 7 calendar days from the date your order is delivered.

Return requests submitted after 7 days from delivery may not be accepted, except where the product is defective, damaged, incorrect, or materially different from what was ordered or advertised.

2. Eligibility for Return

To be eligible for a return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Have all original tags, labels and packaging intact.
• Include any accessories, complimentary items or documentation supplied with the order.
• Not show signs of damage, scratches, alteration, washing, perfume, makeup or other wear.
• Be returned securely packed to prevent damage during transit.

JOUJULE reserves the right to inspect the returned product before approving the return or refund.

3. Non-Returnable Products

Returns may not be accepted for:

• Products that have been worn, used, altered or damaged after delivery.
• Products returned without their original packaging, tags or accessories.
• Products damaged due to improper handling, storage or use by the customer.
• Personalised or customised products, where applicable.
• Products returned after the 7-day return period, except where applicable consumer rights require otherwise.

These exclusions do not limit your rights where a product is defective, damaged in transit, incorrect, spurious, or materially different from the product advertised or agreed to be supplied.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged during delivery,
• Defective,
• Incorrect,
• Missing an item, or
• Materially different from the product you ordered,

please contact us as soon as possible at we.joujule@gmail.com.

For faster resolution, please provide your order number along with clear photographs or videos showing the product and its packaging.

After verification, JOUJULE may provide a replacement, exchange or refund, as applicable.

5. Return Shipping Charges

Change-of-Mind Returns

For eligible returns due to a change of mind, size preference, styling preference or similar customer-requested reason, the applicable return shipping cost may be borne by the customer.

Defective, Damaged or Incorrect Orders

If the return is due to a product being defective, damaged, incorrect, or materially different from what was advertised or ordered, JOUJULE will arrange or bear the applicable return shipping cost, subject to verification.

6. How to Request a Return

To request a return:

Step 1: Contact us at we.joujule@gmail.com within 7 days of delivery.

Step 2: Provide your order number and reason for the return.

Step 3: Share photographs/videos if requested by our support team.

Step 4: Once your return is approved, we will provide the applicable return instructions.

Step 5: Pack the product securely with its original packaging and send it according to the instructions provided by JOUJULE.

Do not send a product to any address without receiving return instructions from our team.

7. Refund Process

Once the returned product reaches us, it may be inspected to verify that it satisfies the return conditions.

If the return is approved, the eligible refund will be initiated to the original payment method used for the purchase, wherever technically possible.

For Cash on Delivery orders, we may request valid bank account, UPI or other payment details necessary to process the refund.

Accepted refunds will generally be processed within 14 days of approval of the refund request, subject to applicable payment gateway, banking and payment-processing timelines.

8. Refund Amount

For an approved return, the refundable amount will depend on the reason for the return and the applicable terms of the order.

Where a return is caused by a defective, damaged, incorrect or materially misrepresented product, JOUJULE will provide the applicable refund without improperly deducting return costs attributable to the issue.

For customer-requested returns, applicable shipping or return charges may be deducted where clearly disclosed and legally permissible.

9. Exchanges

Where available, eligible products may be exchanged subject to stock availability and the applicable return conditions.

If the requested replacement is unavailable, JOUJULE may offer an alternative resolution, including a refund where applicable.

10. Return Inspection

All returned products are subject to inspection.

If a returned product does not meet the eligibility requirements because it has been used, worn, altered, damaged or is missing original packaging or accessories, the return may be rejected, subject to applicable consumer rights.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

Email: we.joujule@gmail.com
Phone: +91 8929006006

Cancellation requests can only be accommodated before the order has been dispatched, wherever operationally possible.

Once an order has been dispatched, the return process may apply instead.

12. Contact Us

For any return, refund, exchange or order-related assistance, please contact:

JOUJULE
Email: we.joujule@gmail.com
Phone: +91 8929006006

We aim to resolve return and refund requests fairly, transparently and in accordance with applicable Indian consumer-protection laws and regulations.

13. Applicable Law

This Return & Refund Policy is intended to operate in accordance with applicable laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable to JOUJULE's business and transactions.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights available under applicable law.