Last Updated: 25 August 2026

Welcome to JOUJULE. These Terms of Service ("Terms") govern your access to and use of the JOUJULE website, including browsing, purchasing products, and using any services made available through our website.

By accessing or using our website or placing an order with JOUJULE, you agree to be bound by these Terms, along with our applicable Privacy Policy, Return & Refund Policy, Shipping Policy and other policies published on our website.

If you do not agree with these Terms, please do not use our website or place an order.

1. About JOUJULE

JOUJULE is an online jewellery store offering fashion and lifestyle jewellery and related products through its online store.

Business Name: JOUJULE
Email: we.joujule@gmail.com
Phone: +91 8929006006

The applicable business/legal entity details and principal business address will be displayed on the website as required by applicable law.

2. Eligibility

By using this website, you represent that:

• You are legally capable of entering into a binding contract under applicable Indian law.
• The information you provide to JOUJULE is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website to engage in fraudulent, abusive or unlawful activities.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

3. Electronic Contract and Acceptance

When you browse our website, submit information electronically, place an order, make a payment or otherwise communicate with JOUJULE electronically, such electronic communications may form part of the contractual relationship between you and JOUJULE.

Your electronic acceptance, order placement and payment may constitute acceptance of these Terms and the applicable transaction terms, subject to applicable law.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions and other information displayed on our website are accurate.

However:

• Actual colours may vary depending on your device or screen settings.
• Product images may differ slightly from the actual product due to photography, lighting or display conditions.
• Minor variations may occur in handmade, textured or individually finished products.
• Product availability may change without prior notice.

We do not intentionally misrepresent the characteristics, quality, quantity or specifications of our products.

Where any product is defective, damaged, incorrect, spurious or materially different from what was advertised or ordered, your applicable consumer rights will remain unaffected.

5. Product Pricing

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

We make reasonable efforts to maintain accurate pricing information. However, in the event of an obvious pricing or technical error, JOUJULE may contact you before processing the order.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during the purchasing process or otherwise disclosed as required by law.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or contact information provided by you.

An order may be cancelled or not accepted in circumstances including:

• Product availability issues.
• Pricing or listing errors.
• Suspected fraudulent or unauthorized transactions.
• Incorrect customer information.
• Delivery limitations.
• Technical or payment-processing issues.
• Circumstances beyond our reasonable control.

If JOUJULE cancels an order after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy and applicable law.

7. Payment

Payments may be processed through third-party payment gateways or payment service providers.

By making a payment, you confirm that:

• The payment information provided by you is accurate.
• You are authorized to use the selected payment method.
• The transaction is legitimate and authorized by you.

JOUJULE does not generally store complete payment-card information on its own systems where payment processing is handled by third-party payment providers.

Payment processing may be subject to the terms, conditions and privacy policies of the relevant payment provider.

8. Cash on Delivery

Where Cash on Delivery ("COD") is available, additional terms may apply.

JOUJULE may limit COD availability based on delivery location, order value, previous order history, courier availability or other operational considerations.

Customers must provide accurate contact and delivery information and remain available to receive COD orders.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future purchases.

9. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website.

Delivery timelines may vary depending on:

• Delivery location.
• Courier availability.
• Product availability.
• Weather conditions.
• Public holidays.
• Logistics disruptions.
• Events or circumstances beyond our reasonable control.

An estimated delivery date is not necessarily a guaranteed delivery date unless expressly stated otherwise.

For detailed information regarding delivery, please refer to our Shipping & Delivery Policy.

10. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return & Refund Policy published on the JOUJULE website.

Our standard customer-requested return period is 7 days from the date of delivery, subject to the conditions specified in that policy.

Nothing in these Terms limits or excludes any mandatory consumer rights available under applicable Indian law.

11. Cancellation

You may request cancellation of an order by contacting JOUJULE as soon as possible.

Cancellation requests may only be accommodated before dispatch where operationally possible.

Once an order has been dispatched, the applicable return process may apply.

Where JOUJULE cancels an order after receiving payment, the applicable refund will be processed according to our Refund Policy and applicable law.

12. Customer Information

You agree to provide accurate, current and complete information when placing an order or creating an account, including where applicable:

• Full name.
• Delivery address.
• Email address.
• Mobile number.
• Billing information.
• Payment information.

You are responsible for ensuring that the information provided by you is accurate.

JOUJULE is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer, subject to applicable consumer rights.

13. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our website, servers or systems.
• Introduce malicious software, viruses or harmful code.
• Interfere with the security or operation of the website.
• Scrape, copy or reproduce website content for unauthorized commercial use.
• Use automated systems to access or collect website information in a manner that adversely affects the website.
• Attempt to conduct fraudulent transactions.
• Impersonate another person or entity.
• Misuse promotional offers, discounts or referral programs.

JOUJULE reserves the right to restrict or terminate access to users who misuse the website, subject to applicable law.

14. Intellectual Property

All content available on the JOUJULE website, including but not limited to:

• Brand name and logos.
• Product photographs.
• Product descriptions.
• Website designs.
• Graphics.
• Videos.
• Illustrations.
• Icons.
• Text.
• Layouts.
• Marketing materials.

is owned by or licensed to JOUJULE and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publicly display, commercially exploit or create derivative works from JOUJULE content without prior written permission, except where permitted by applicable law.

15. User Reviews and Content

If JOUJULE allows customers to submit reviews, photographs, comments or other content, you agree that:

• The content submitted by you is genuine and accurate to the best of your knowledge.
• You have the necessary rights to submit the content.
• The content does not violate any law or third-party rights.
• The content does not contain unlawful, defamatory, abusive, fraudulent or misleading material.

By submitting content, you grant JOUJULE a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

JOUJULE may remove content that violates these Terms or applicable law.

16. Promotions and Discounts

JOUJULE may occasionally offer discounts, promotional codes, bundles, offers or other promotional benefits.

Unless expressly stated otherwise:

• Promotions may be subject to specific eligibility conditions.
• Promotional offers cannot necessarily be combined.
• Offers may have limited validity periods.
• Promotional codes may not be transferred or sold.
• JOUJULE may withdraw or modify a promotion where reasonably necessary, subject to applicable law.

The specific terms displayed with an offer will apply to that promotion.

17. Third-Party Services

Our website may use third-party services including payment gateways, shipping providers, analytics tools, marketing platforms and other technology providers.

Your use of such services may also be subject to the respective third party's terms and policies.

JOUJULE is not responsible for independent actions, failures or policies of third-party service providers, except to the extent required by applicable law.

18. Website Availability

We aim to keep the JOUJULE website available and functioning properly.

However, uninterrupted availability cannot always be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance.
• Technical issues.
• Server problems.
• Software updates.
• Cybersecurity incidents.
• Internet or network failures.
• Events beyond our reasonable control.

We may modify, suspend or discontinue any part of the website where reasonably necessary, subject to applicable law.

19. Disclaimer

JOUJULE provides the website and its content for general shopping and informational purposes.

We do not guarantee that:

• The website will always be uninterrupted.
• Every website feature will always be available.
• All website content will always be error-free.
• Every product will remain continuously available.

Nothing in these Terms excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted under applicable Indian law.

20. Limitation of Liability

To the extent permitted by applicable law, JOUJULE shall not be responsible for indirect, incidental or consequential losses arising from the use of the website.

However, this limitation does not apply to liability that cannot legally be excluded or limited, including applicable statutory consumer rights, liability arising from fraud or other matters for which limitation is prohibited by law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold JOUJULE harmless from claims, losses or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights caused by your actions.

This clause does not limit any rights available to consumers under applicable law.

22. Privacy

Your use of the JOUJULE website may involve the collection and processing of personal information.

Such processing is governed by our Privacy Policy, which should be read together with these Terms.

JOUJULE will handle personal information in accordance with applicable Indian data-protection and privacy laws.

23. Changes to These Terms

JOUJULE may update these Terms from time to time to reflect changes in our services, business practices or applicable laws.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

For orders already placed, the terms applicable to the relevant transaction will continue to apply as required by law.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute shall be subject to the jurisdiction of the courts or other legally competent forums having jurisdiction under applicable Indian law.

Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable consumer-protection law.

25. Grievance Redressal

For questions, complaints, returns, refunds or other concerns, you may contact JOUJULE at:

Email: we.joujule@gmail.com
Phone: +91 8929006006

Grievance Officer: [Insert Grievance Officer's Full Name]
Grievance Officer Email: we.joujule@gmail.com
Grievance Officer Phone: +91 8929006006

We aim to acknowledge and address customer complaints within the time period prescribed under applicable law.

Important: Before publishing this policy, JOUJULE should replace the bracketed Grievance Officer name with the actual designated person's name and publish the required business/principal address details.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.

27. Entire Agreement

These Terms, together with the policies and terms expressly incorporated into them, constitute the terms governing your use of the JOUJULE website and your purchases from JOUJULE, subject to applicable law.

28. Contact Us

For any questions regarding these Terms, please contact:

JOUJULE
Email: we.joujule@gmail.com
Phone: +91 8929006006