Last Updated: 25 August 2026

At JOUJULE, we aim to make your shopping experience simple, transparent and convenient. We offer free shipping on eligible orders across India, subject to the terms below.

1. Free Shipping

JOUJULE currently offers FREE SHIPPING across India on eligible orders.

No separate shipping or delivery charge will be added to eligible orders at checkout.

If any applicable additional charge is required for a particular order or delivery service, it will be clearly communicated to you before the order is placed.

2. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing your order.

Orders are generally processed during our normal business/working days.

Processing may take additional time during:

• Sale events and promotional periods.
• Festivals and public holidays.
• High-volume order periods.
• Product availability issues.
• Unforeseen operational circumstances.

You will receive an order confirmation using the contact information provided during checkout.

3. Delivery Time

The estimated delivery timeline applicable to your order will be displayed on the relevant product page, checkout page, order confirmation or other communication provided by JOUJULE, as applicable.

Actual delivery time may vary depending on:

• Delivery location.
• Courier service availability.
• Order processing time.
• Weather conditions.
• Public holidays.
• Logistics disruptions.
• Natural events or other circumstances beyond our reasonable control.

The delivery estimate is provided for guidance and may not always constitute a guaranteed delivery date unless expressly stated otherwise.

4. Delivery Areas

JOUJULE currently aims to deliver orders to serviceable locations across India.

Delivery availability may depend on the serviceability of the destination PIN code and the availability of our logistics partners.

If a particular PIN code is not serviceable, we may contact you to request an alternative delivery address or provide an appropriate resolution.

5. Order Tracking

Where tracking is available, JOUJULE or its logistics partner may provide tracking information through email, SMS, WhatsApp or other applicable communication channels.

Tracking information may take some time to become active after the order has been dispatched.

Once tracking information is provided, customers may use the relevant tracking facility to monitor the shipment.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

• Full name.
• House/building number.
• Street/locality.
• City.
• State.
• PIN code.
• Valid mobile number.

JOUJULE is not responsible for delivery delays or failures caused by incorrect, incomplete or inaccurate information provided by the customer, subject to applicable consumer rights.

If you notice an incorrect delivery address after placing an order, contact us immediately at:

Email: we.joujule@gmail.com
Phone: +91 8929006006

We will try to update the address before dispatch where operationally possible.

7. Failed Delivery Attempts

Our logistics partners may make multiple delivery attempts depending on their operational procedures.

A delivery may fail because of circumstances including:

• Customer unavailable at the delivery address.
• Incorrect or incomplete address.
• Incorrect phone number.
• Customer refusing to accept the package.
• PIN code or location becoming temporarily unserviceable.
• Customer requesting a delivery change.
• Other circumstances affecting delivery.

If an order is returned to JOUJULE because of repeated failed delivery attempts or incorrect information provided by the customer, additional shipping or re-delivery arrangements may apply where legally permissible.

8. Damaged Package at Delivery

Customers are encouraged to inspect the external condition of the package when receiving the order.

If the package appears visibly damaged, tampered with or opened, please:

• Inform the delivery partner immediately where possible.
• Take clear photographs/videos of the package.
• Contact JOUJULE at we.joujule@gmail.com as soon as possible.

Please retain the original packaging until the issue has been resolved.

9. Wrong, Missing or Damaged Products

If you receive:

• A damaged product,
• An incorrect product,
• A missing product/item, or
• A product materially different from what you ordered,

please contact JOUJULE at we.joujule@gmail.com with your order number and relevant photographs/videos.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable Indian consumer-protection laws.

JOUJULE does not refuse a legally applicable return or refund merely because a product has been delivered late, defective, deficient, spurious, or materially different from what was advertised or agreed to be supplied, subject to applicable law.

10. Delayed Delivery

While we make reasonable efforts to deliver orders within the communicated estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at:

Email: we.joujule@gmail.com
Phone: +91 8929006006

We will review the shipment status and assist you with the available resolution.

Nothing in this policy limits any consumer rights available under applicable Indian law.

11. Force Majeure

JOUJULE will not be responsible for delays caused by events beyond our reasonable control, including but not limited to:

• Natural disasters.
• Severe weather.
• Floods.
• Fires.
• Epidemics or pandemics.
• Government restrictions.
• Strikes or transportation disruptions.
• Civil disturbances.
• War or similar events.
• Major logistics or courier disruptions.
• Other circumstances beyond our reasonable control.

Where such circumstances affect delivery, we will make reasonable efforts to keep customers informed.

12. Shipping Charges

Shipping Charge: FREE

JOUJULE does not currently charge customers a standard shipping fee for eligible deliveries within India.

Any exceptional charge, if applicable to a particular service or circumstance, will be disclosed to the customer before the charge is incurred, subject to applicable law.

13. Order Cancellation and Shipping

If you wish to cancel an order, contact JOUJULE as soon as possible.

Cancellation requests may only be accommodated before dispatch where operationally possible.

Once an order has been dispatched, our Return & Refund Policy may apply instead.

For complete cancellation and refund terms, please refer to our Return & Refund Policy.

14. Contact Us

For questions regarding shipping, delivery or order tracking, please contact:

JOUJULE
Email: we.joujule@gmail.com
Phone: +91 8929006006

We will make reasonable efforts to assist you with delivery-related concerns and provide the applicable shipment information.

15. Applicable Law

This Shipping & Delivery Policy is intended to operate in accordance with applicable laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable to JOUJULE and its transactions.

Nothing in this policy is intended to exclude, restrict or waive any mandatory consumer rights available under applicable Indian law.